House cleaning services Frequently Asked Questions

Home cleaning services are a valuable resource for busy households, senior citizens, individuals with disabilities, and anyone looking to maintain a clean and organized home. Below, we answer some of the most frequently asked questions (FAQs) about our home cleaning services to help you make informed decisions about your cleaning needs.

Our home cleaning services are available from 8:00 am to 6:00 pm Monday through Friday, but as dedicated home cleaners our phone lines are always open to receive voicemails so leave us a message and we will be in touch with you.

Our house cleaners serve Austin, MN, and the surrounding areas such as:

• Austin
• Lyle
• Glenville
• Brownsdale
• Elkton
• Adams
• Rose Creek
• London
• Mapleview
• Lansing

If you have any questions on whether or not we service your area, feel free to contact us via text at 507-481-4098 to see how our cleaners can serve you.

We provide a wide range of home cleaning services, including:

• Standard Cleaning: Ideal for maintaining cleanliness with regular visits. Includes dusting, vacuuming, mopping, and surface cleaning in common areas like the kitchen, living room, and bathrooms.
• Deep Cleaning: A more thorough service focusing on hard-to-reach areas, detailed scrubbing, and deep sanitation.
• Move-In/Move-Out Cleaning: Perfect for tenants, landlords, and homeowners preparing for new occupancy.

Our flexible packages allow clients to customize services based on their specific needs.

 Our pricing varies depending on several factors, such as:

• Service Type: Standard cleaning is generally less expensive than deep cleaning or move-out services.
• Frequency: Regular customers may benefit from discounted rates.
• Home Size: Larger homes or homes with additional rooms will require more time and resources.
• Add-Ons: Services like interior window cleaning, appliance cleaning, or organization are available for an additional fee.

We encourage potential clients to schedule a free in-home consultation for a personalized quote.

Client satisfaction is our top priority. If you’re unhappy with any aspect of the cleaning, please let us know within 24 hours. We offer:

• A follow-up cleaning to address missed areas.
• Open communication to ensure we meet your expectations in the future.

 Yes, all our cleaners are thoroughly vetted. This includes:

• Comprehensive background checks.
• Verification of identity and work authorization.
• Training in best cleaning practices and customer service.
• Insurance coverage for both liability and worker’s compensation.

Our goal is to ensure your peace of mind when inviting our team into your home.

 No, you don’t need to be home unless you prefer to be. Many of our clients provide us with a key or access code, which we handle with the utmost care and confidentiality. If you choose to stay, we’re happy to accommodate your preferences and discuss any specific requests during the service.

 Our standard cleaning package typically includes:

• Dusting surfaces, furniture, and light fixtures.
• Vacuuming carpets and rugs.
• Mopping hard floors.
• Wiping down kitchen countertops, cabinets (exterior), and appliances.
• Sanitizing bathrooms, including sinks, toilets, and showers.

We also offer the flexibility to add specific tasks to tailor the cleaning session to your home.

To ensure our team can focus on cleaning, we recommend:

• Decluttering surfaces and floors.
• Securing fragile items or valuables.
• Discussing any specific areas of concern with us in advance.

You don’t need to clean beforehand—that’s why we’re here!

 Yes, we clean apartments, condos, and townhouses. Our services cater to:

• Tenants moving in or out.
• Landlords preparing units for new renters.
• Busy professionals seeking regular cleaning.

Our team is experienced in working within building regulations and can bring equipment as needed.

 While we aim to meet diverse cleaning needs, we do not offer:

• Carpet shampooing or steam cleaning.
• Power washing.
• Lawncare.
• Exterior window washing.
• Heavy lifting or moving furniture.
• Medical or personal care services.

For services outside our scope, we’re happy to recommend trusted partners.

 Booking an appointment is simple:

1. Contact Us: Call us at 507-481-4098.
2. Schedule a Consultation: We’ll assess your needs and provide a personalized quote.
3. Confirm Your Service: Choose a date and time that works for you.

We’ll send reminders and confirm details before your appointment.

Yes, our gift certificates make the perfect gift for:

• New parents.
• Busy professionals.
• Elderly loved ones.
• Special occasions like birthdays or holidays.

Gift certificates can be purchased online or over the phone. 

 Yes, we specialize in cleaning short-term rental properties. Services include:

• Turnover cleaning between guests.
• Stocking supplies like toiletries and paper goods.
• Ensuring your property is guest-ready every time.

Ask about our packages for regular Airbnb cleaning.

 We accept:

• Cash.
• Checks.
• Venmo
• Major credit cards.
• Online payments via our secure portal.

Payment is due upon completion of the service unless otherwise arranged.